Help center
Pre-orders
Campaigns, the pre-order button, deposits and balances, limits, fulfillment, and emails.
How do I set up a pre-order campaign on Shopify?
Step-by-step setup of a Shopify pre-order campaign: products, full payment or deposit, ship date, design, activation and the app embed.
How do I choose which products and variants are on pre-order?
Put specific products, variants, collections or your whole store on pre-order, choose when the button shows, and fix variants that don't show it.
How do I customize the Pre-order button, badge and countdown?
Change the Pre-order button text and style, add a pre-order badge, show a countdown, edit the delivery and payment messages, and translate them.
How do I take a pre-order deposit and charge the balance later?
Take a percentage or fixed pre-order deposit at checkout and charge the balance after N days, on a set date, or when you fulfill. Setup and rules.
How are pre-order balances charged, and what if a charge fails?
When the remaining pre-order balance is charged, how failed charges are retried, what the customer gets, and how to collect or move a balance by hand.
How do I limit how many units can be pre-ordered?
Cap pre-orders per variant or for the whole campaign. How units are counted, what shoppers see at the limit, and how the checkout guard enforces it.
How do pre-orders work with Shopify Markets and locations?
Sell a pre-order in some Shopify Markets only, how currencies work for deposits, and how stock, locations, POS and 3PLs affect pre-orders.
Can I offer a discount on pre-orders?
Give pre-orders a percentage or fixed discount with no code, show the discounted price, and know which Shopify discount codes and gift cards work.
How do I stop pre-orders from shipping before the stock arrives?
Stop pre-orders shipping early with Shopify fulfillment holds: what gets held, when holds are released, ship dates, and how to work with a 3PL.
What happens when a cart mixes pre-order and in-stock items?
What happens when a Shopify cart mixes pre-order and in-stock items: one order, payment, balance, holds, cancelling, and how to warn or block.
Which emails does the app send for pre-orders?
The four pre-order emails the app sends: confirmation, shipping update, upcoming charge reminder and payment failed. When they go and how to edit them.
How do I manage pre-orders after they're placed?
Find, filter and export pre-orders, collect balances, move balance dates, cancel, release for fulfillment and email customers, one by one or in bulk.
Which Shopify Flow triggers and actions does the app add?
Pre-order triggers and actions for Shopify Flow: pre-order placed, balance charge failed, limit reached, collect balance, release holds, campaign status.
How do I test a pre-order before going live?
Place a test pre-order with Shopify Payments test mode, check the order, emails and holds, test a balance charge and a cancellation, then clean up.
Pre-order vs backorder on Shopify: what's the difference?
Backorder (Continue selling when out of stock) vs pre-order (a purchase option) on Shopify: payment, what shoppers see, stock, and when to use which.
Why isn't the Pre-order button showing on my store?
Step-by-step checklist when the Pre-order button doesn't show: app embed, campaign status, products, stock and Continue selling, markets, theme.
Not installed yet?
SMART Preorder is free on the Shopify App Store. Questions? Contact support by chat in the app, or email support@etradepartner.io.
Install free on Shopify