What happens to my orders and data if I uninstall?
Updated · SMART Preorder & Back in stock (E-TRADE PARTNER)
Uninstalling stops the app right away: no more balance charges, hold releases, back in stock emails or payment customizations at checkout, and the app deletes what it stored for your store. Your Shopify orders, products and customers stay. Collect balances, release holds and export your lists before you uninstall.
SMART Preorder & Back in stock is a free Shopify app for pre-orders, deposits, and back-in-stock alerts.
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Before you uninstall
- In Pre-orders > Orders, use Collect balance on orders that still owe one, or wait for their automatic charge. After uninstalling, the app can't charge anything.
- Use Release for fulfillment on orders the app put on hold, so you can ship them.
- Export what you want to keep: Export CSV on the Orders tab and on Back in stock > Signups.
- Deactivate your campaigns, so the app puts each variant's own Continue selling setting back. Check a few variants in Shopify afterwards.
- Deactivate back in stock, and deactivate the back in stock email if you don't want the waitlist emailed in the meantime.
Moving from Hide & Sort Payments?
It's the same app with a new name, so there's nothing to reinstall. Uninstalling would remove your payment customizations.
What happens when you uninstall
| What | After uninstalling |
|---|---|
| Balances still owed | The app stops charging. The order and the customer's saved payment method stay in Shopify, so you can still collect the balance from the order in your Shopify admin |
| Holds the app placed | They stay on the orders until you release them in your Shopify admin |
| Continue selling | Variants the app switched on stay on, so sold-out variants keep selling at 0 stock. Turn it off in Shopify where you don't want that |
| Pre-order purchase options | Shopify deletes the app's selling plans 48 hours after you uninstall |
| Payment customizations | They stop running at checkout, and so does the Pre-order limit guard |
| Storefront | The Pre-order button and Notify me stop showing |
| Back in stock | No more emails. Signups and unsubscribes are deleted |
| App data | Deleted: campaigns, pre-order tracking and order timelines, signups, queued emails and your own sending domain connection. Settings saved in the app (emails, sender, Notify me design, translations) go with the installation |
Shopify removes selling plan groups and their records automatically 48 hours after the app that created them is uninstalled (Shopify docs).
What stays in Shopify
- Your orders, including pre-orders and their order tags.
- Your products and variants.
- Customers, including the back-in-stock tag and the marketing consent of shoppers who ticked your consent box.
- Anything already sent to Klaviyo stays in your Klaviyo account.
The app never stores card details. The saved payment method behind a deposit order is kept by Shopify with the order.
How the deletion works
- The app deletes your data once Shopify confirms the app is uninstalled. If Shopify gives no clear answer, the app asks again later, and deletes within 7 days.
- If your store's back in stock sending was paused for bounces or spam, the record of that pause is kept (it holds no customer data), so reinstalling doesn't lift it.
If you reinstall
- Within 48 hours, the app rebuilds your campaigns from the selling plans Shopify still has the first time you open it.
- Old pre-orders and signups don't come back, so the app won't charge those balances or release those holds. Handle them in Shopify.
- Settings may start from the defaults, and your own sending domain needs to be connected again.
- Payment customizations need to be created again.
- If variants were left on Continue selling, Home may show Some inventory settings need a manual check.
- After 48 hours, you start from scratch.
Pre-orders, back in stock and payment rules in one free app
Install SMART Preorder & Back in stock. Questions before you uninstall? Chat with us in the app or email support@etradepartner.io.
Install free on ShopifyFrequently asked questions
›Can I pause the app instead of uninstalling?
Yes. Deactivate your campaigns and back in stock, and deactivate the payment customizations you don't want running. Nothing is deleted, and you can turn them back on any time.
›Will my customers still be charged their balance after I uninstall?
Not by the app. The balance stays owed on the order in Shopify, and you can collect it from the order in your Shopify admin.