---
title: "Pre-orders help"
description: "Campaigns, the pre-order button, deposits and balances, limits, fulfillment, and emails."
url: "https://smart-preorder.com/help/preorders"
product: "SMART Preorder & Back in stock"
---


# Pre-orders help

Campaigns, the pre-order button, deposits and balances, limits, fulfillment, and emails.

## Pre-orders

Campaigns, the pre-order button, deposits and balances, limits, fulfillment, and emails.

- [How do I set up a pre-order campaign on Shopify?](https://smart-preorder.com/help/preorders/set-up-a-preorder-campaign.md): Step-by-step setup of a Shopify pre-order campaign: products, full payment or deposit, ship date, design, activation and the app embed.
- [How do I choose which products and variants are on pre-order?](https://smart-preorder.com/help/preorders/choose-products-for-a-campaign.md): Put specific products, variants, collections or your whole store on pre-order, choose when the button shows, and fix variants that don't show it.
- [How do I customize the Pre-order button, badge and countdown?](https://smart-preorder.com/help/preorders/preorder-button-badge-countdown.md): Change the Pre-order button text and style, add a pre-order badge, show a countdown, edit the delivery and payment messages, and translate them.
- [How do I take a pre-order deposit and charge the balance later?](https://smart-preorder.com/help/preorders/take-a-deposit-charge-balance-later.md): Take a percentage or fixed pre-order deposit at checkout and charge the balance after N days, on a set date, or when you fulfill. Setup and rules.
- [How are pre-order balances charged, and what if a charge fails?](https://smart-preorder.com/help/preorders/how-balance-charges-work.md): When the remaining pre-order balance is charged, how failed charges are retried, what the customer gets, and how to collect or move a balance by hand.
- [How do I limit how many units can be pre-ordered?](https://smart-preorder.com/help/preorders/preorder-limits.md): Cap pre-orders per variant or for the whole campaign. How units are counted, what shoppers see at the limit, and how the checkout guard enforces it.
- [How do pre-orders work with Shopify Markets and locations?](https://smart-preorder.com/help/preorders/markets-and-locations.md): Sell a pre-order in some Shopify Markets only, how currencies work for deposits, and how stock, locations, POS and 3PLs affect pre-orders.
- [Can I offer a discount on pre-orders?](https://smart-preorder.com/help/preorders/discounts-with-preorders.md): Give pre-orders a percentage or fixed discount with no code, show the discounted price, and know which Shopify discount codes and gift cards work.
- [How do I stop pre-orders from shipping before the stock arrives?](https://smart-preorder.com/help/preorders/fulfillment-holds-and-3pls.md): Stop pre-orders shipping early with Shopify fulfillment holds: what gets held, when holds are released, ship dates, and how to work with a 3PL.
- [What happens when a cart mixes pre-order and in-stock items?](https://smart-preorder.com/help/preorders/mixed-carts.md): What happens when a Shopify cart mixes pre-order and in-stock items: one order, payment, balance, holds, cancelling, and how to warn or block.
- [Which emails does the app send for pre-orders?](https://smart-preorder.com/help/preorders/preorder-emails.md): The four pre-order emails the app sends: confirmation, shipping update, upcoming charge reminder and payment failed. When they go and how to edit them.
- [How do I manage pre-orders after they're placed?](https://smart-preorder.com/help/preorders/manage-preorder-orders.md): Find, filter and export pre-orders, collect balances, move balance dates, cancel, release for fulfillment and email customers, one by one or in bulk.
- [Which Shopify Flow triggers and actions does the app add?](https://smart-preorder.com/help/preorders/shopify-flow-triggers-and-actions.md): Pre-order triggers and actions for Shopify Flow: pre-order placed, balance charge failed, limit reached, collect balance, release holds, campaign status.
- [How do I test a pre-order before going live?](https://smart-preorder.com/help/preorders/test-a-preorder.md): Place a test pre-order with Shopify Payments test mode, check the order, emails and holds, test a balance charge and a cancellation, then clean up.
- [Pre-order vs backorder on Shopify: what's the difference?](https://smart-preorder.com/help/preorders/preorder-vs-backorder.md): Backorder (Continue selling when out of stock) vs pre-order (a purchase option) on Shopify: payment, what shoppers see, stock, and when to use which.
- [Why isn't the Pre-order button showing on my store?](https://smart-preorder.com/help/preorders/preorder-button-not-showing.md): Step-by-step checklist when the Pre-order button doesn't show: app embed, campaign status, products, stock and Continue selling, markets, theme.