--- title: "SMART Preorder help center" description: "Step-by-step help for every part of the app." url: "https://smart-preorder.com/help" product: "SMART Preorder & Back in stock" --- # SMART Preorder help center Step-by-step help for every part of the app. ## Pre-orders Campaigns, the pre-order button, deposits and balances, limits, fulfillment, and emails. - [How do I set up a pre-order campaign on Shopify?](https://smart-preorder.com/help/preorders/set-up-a-preorder-campaign.md): Step-by-step setup of a Shopify pre-order campaign: products, full payment or deposit, ship date, design, activation and the app embed. - [How do I choose which products and variants are on pre-order?](https://smart-preorder.com/help/preorders/choose-products-for-a-campaign.md): Put specific products, variants, collections or your whole store on pre-order, choose when the button shows, and fix variants that don't show it. - [How do I customize the Pre-order button, badge and countdown?](https://smart-preorder.com/help/preorders/preorder-button-badge-countdown.md): Change the Pre-order button text and style, add a pre-order badge, show a countdown, edit the delivery and payment messages, and translate them. - [How do I take a pre-order deposit and charge the balance later?](https://smart-preorder.com/help/preorders/take-a-deposit-charge-balance-later.md): Take a percentage or fixed pre-order deposit at checkout and charge the balance after N days, on a set date, or when you fulfill. Setup and rules. - [How are pre-order balances charged, and what if a charge fails?](https://smart-preorder.com/help/preorders/how-balance-charges-work.md): When the remaining pre-order balance is charged, how failed charges are retried, what the customer gets, and how to collect or move a balance by hand. - [How do I limit how many units can be pre-ordered?](https://smart-preorder.com/help/preorders/preorder-limits.md): Cap pre-orders per variant or for the whole campaign. How units are counted, what shoppers see at the limit, and how the checkout guard enforces it. - [How do pre-orders work with Shopify Markets and locations?](https://smart-preorder.com/help/preorders/markets-and-locations.md): Sell a pre-order in some Shopify Markets only, how currencies work for deposits, and how stock, locations, POS and 3PLs affect pre-orders. - [Can I offer a discount on pre-orders?](https://smart-preorder.com/help/preorders/discounts-with-preorders.md): Give pre-orders a percentage or fixed discount with no code, show the discounted price, and know which Shopify discount codes and gift cards work. - [How do I stop pre-orders from shipping before the stock arrives?](https://smart-preorder.com/help/preorders/fulfillment-holds-and-3pls.md): Stop pre-orders shipping early with Shopify fulfillment holds: what gets held, when holds are released, ship dates, and how to work with a 3PL. - [What happens when a cart mixes pre-order and in-stock items?](https://smart-preorder.com/help/preorders/mixed-carts.md): What happens when a Shopify cart mixes pre-order and in-stock items: one order, payment, balance, holds, cancelling, and how to warn or block. - [Which emails does the app send for pre-orders?](https://smart-preorder.com/help/preorders/preorder-emails.md): The four pre-order emails the app sends: confirmation, shipping update, upcoming charge reminder and payment failed. When they go and how to edit them. - [How do I manage pre-orders after they're placed?](https://smart-preorder.com/help/preorders/manage-preorder-orders.md): Find, filter and export pre-orders, collect balances, move balance dates, cancel, release for fulfillment and email customers, one by one or in bulk. - [Which Shopify Flow triggers and actions does the app add?](https://smart-preorder.com/help/preorders/shopify-flow-triggers-and-actions.md): Pre-order triggers and actions for Shopify Flow: pre-order placed, balance charge failed, limit reached, collect balance, release holds, campaign status. - [How do I test a pre-order before going live?](https://smart-preorder.com/help/preorders/test-a-preorder.md): Place a test pre-order with Shopify Payments test mode, check the order, emails and holds, test a balance charge and a cancellation, then clean up. - [Pre-order vs backorder on Shopify: what's the difference?](https://smart-preorder.com/help/preorders/preorder-vs-backorder.md): Backorder (Continue selling when out of stock) vs pre-order (a purchase option) on Shopify: payment, what shoppers see, stock, and when to use which. - [Why isn't the Pre-order button showing on my store?](https://smart-preorder.com/help/preorders/preorder-button-not-showing.md): Step-by-step checklist when the Pre-order button doesn't show: app embed, campaign status, products, stock and Continue selling, markets, theme. ## Back in stock The Notify me form, waitlists, restock alert emails, and sending. - [How do I set up the Notify me button?](https://smart-preorder.com/help/back-in-stock/set-up-notify-me.md): Turn on back in stock in SMART Preorder: activate Notify me, switch on the app embed, and choose where the button shows and what the signup form says. - [When are back in stock emails sent, and how do I edit them?](https://smart-preorder.com/help/back-in-stock/restock-alert-emails.md): When SMART Preorder sends back in stock emails, what Minimum quantity does, how to edit and test the three emails, and the daily sending limits. - [Where do I see back in stock signups, and how do I manage them?](https://smart-preorder.com/help/back-in-stock/waitlist-signups.md): See who's waiting in Back in stock > Signups, find your most wanted products, export or import a CSV, and send the back in stock email by hand. - [Which address do back in stock emails come from, and how do I keep them out of spam?](https://smart-preorder.com/help/back-in-stock/sender-address-and-deliverability.md): Which address back in stock emails come from, how to send from your own domain, and what bounces, spam reports and blocked addresses do to sending. - [How do I translate Notify me and back in stock emails?](https://smart-preorder.com/help/back-in-stock/translations.md): Show the Notify me button, signup form and back in stock emails in each store language: where to add translations and what stays in your main language. ## Payment rules Hide, sort, and rename payment methods at checkout. - [How do I hide a payment method at Shopify checkout?](https://smart-preorder.com/help/payment-rules/hide-payment-methods.md): Hide a payment method at Shopify checkout by country, cart total, product or customer: create a payment customization, add Hide, save and activate it. - [How do I reorder or rename payment methods at Shopify checkout?](https://smart-preorder.com/help/payment-rules/sort-and-rename-payment-methods.md): Move a Shopify payment method to the top, bottom or a set position, or rename it at checkout. Positions count from 0; wallets can't be renamed or moved. - [Payment rule recipes: COD by country, cart total, tags, B2B and more](https://smart-preorder.com/help/payment-rules/payment-rule-recipes.md): Copy-ready Shopify payment rules: hide cash on delivery by country, cart total, tag or first order, wholesale-only methods, pre-order carts and more. - [Why is Apple Pay or another wallet missing at checkout?](https://smart-preorder.com/help/payment-rules/wallet-or-apple-pay-missing.md): Apple Pay, Google Pay or Shop Pay not showing at checkout? Check the device, your Shopify payment settings, pre-order items and payment customizations. ## General Plans, settings, support, and uninstalling. - [How do I turn on the app embed?](https://smart-preorder.com/help/general/enable-the-app-embed.md): The Pre-order & Back in stock app embed shows the Pre-order and Notify me buttons. How to turn it on, and what happens when it's off or you change themes. - [Is the app free, and what limits apply?](https://smart-preorder.com/help/general/plans-and-limits.md): SMART Preorder is free on the Shopify App Store. The limits that apply: daily back in stock emails by store level, two locked tools, and Shopify's rules. - [What happens to my orders and data if I uninstall?](https://smart-preorder.com/help/general/uninstall-and-data.md): Uninstalling stops balance charges, holds, back in stock emails and payment rules, and deletes the app's data. What stays in Shopify and what to do first. - [How do I contact support?](https://smart-preorder.com/help/general/get-support.md): Contact SMART Preorder support by chat in the app or by email at support@etradepartner.io, and what to include so we can sort out your issue faster.